Mojay Pots • Terms and Conditions of Sale
1. Agreement
I.Acceptance by Mojay Pots Pty Ltd of any order from the Customer will be subject to the Terms and Conditions of Sale and the Customer shall be deemed to have purchased with full knowledge of these conditions.
II. A completed and signed Trade Application is required from all trade customers prior to purchasing at trade price. A trade account does not constitute a Credit Account with Mojay Pots Pty Ltd.
2. Payment Terms
I. Mojay Pots Pty Ltd offers two payment-term options:
a)Prepaid – For new accounts and customers withannual spend below $5000.•Payment for all orders must be received priorto packing and dispatch.
b)30 Days – For approved customers with annualspend above $5000.
• Payment for all orders must be received within 30 days of invoice date.
• Where payment is not received within 30 daysof invoice date, Mojay Pots Pty Ltd reserves the right to suspend or cancel 30 Day terms and your account may be changed to Prepaid terms for future orders.
•Mojay Pots Pty Ltd retains title of all items delivered until payment has been received.
3. Payment methods
I. Mojay Pots Pty Ltd accepts payments via the following methods:
• Cash
• Bank Transfer
• EFTPOS (in Showroom)
• Credit Card – Visa/Mastercard (in showroom or over the phone)
II. Payments received after the due date may attract late fees including 5% of invoice value per month and legal costs for debt recovery.
4.Pricing
Prices are subject to change without prior notice.
5. Delivery
I. Delivery fees apply to all orders where delivery is required, unless waived by Mojay Pots Pty Ltd.
II. Standard delivery is to nearest level surface accessible by truck. If unpacking and placement are required additional charges may apply.
6. Claims – Damage, Defects and Short Delivery
I. Credit and replacement claims for goods founddamaged, defected or short delivered must be emailed to office@mojaypots.com.au no later than 7 days from date of delivery and must include photos of damage/defects. No goods are to be returned without prior approval from Mojay Pots Pty Ltd.
II. Many of our handmade products feature slight variations in size, colour and finish which do not constitute product fault, and therefore are not claimable.
III. No deductions from the invoice can be made without approval from Mojay Pots Pty Ltd. Shortpayment of an invoice without prior approval maydeem your account overdue and subject to overdue account action.
7. Refund and Exchange
I. Return of goods due to change of mind orcancellation of order may be approved at thediscretion of Mojay Pots Pty Ltd.
II. No returns will be accepted without prior approval from Mojay Pots Pty Ltd.
III. Returned items may incur a restocking fee andreturn delivery charges.
IV. Authorised returns must be received in the condition you received them and in the original box and packaging if applicable.